If the customer wishes to exchange any jewellery that is purchased from www.gogems.in they can do so, by returning the same to www.gogems.in, registered address.
If exchanged within 14 days of purchase:
100% exchange of invoice value can be availed by the customer, if the product is exchanged within 14 days of purchase. Exchange of Smart Buy (Make to order) orders, Gold Coins, Customized Jewellery orders and personalized jewellery orders are not allowed. For this exchange policy of after 14 days of purchase is applicable.
We offer a Lifetime Exchange & Buy-Back Policy on all purchases* made from Gogems, within India. The product along with the original product certificate can be returned for buy-back or exchanged basis its current market value, with deductions towards making charges and Rs.500 towards processing charges. If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well.
Lifetime Exchange: The value of the exchanged product after deductions towards making charges and discounts will be credited to your Gogems account. This remains valid for 365 days and can be used to purchase anything (except Solitaires) on our website. The value cannot be encashed.
Lifetime Buy-Back: If you choose to return the product for buyback, the buy-back value will be paid to you via online bank transfer within 10 days of receipt of the product.
Jewellery returned showing signs of alteration by anyone other than gogems shall not be accepted for return. Based on our quality inspection, we reserve the right to change the Exchange and Buy-Back amount of the product.
Diamond Jewellery– 100% refund/exchange for the invoice value of the product within policy timeframe, this facility can be availed only one time.
In case you receive a damaged item, an item you didn’t order or the wrong item, we exchange it free of charge or refund the full amount after a quality check. If it is indeed an error or a defective product your refund or exchange will be on its way shortly.