In case you wish to return the product to us (After 15 Days for make to order and 7 Days for Showroom products) purchased from www.gogems.in, we’ll happily exchange it for you or offer you a refund on the basis of the policy detail below.
Contact our customer care team and inform the details of the item you wish to return to us along with the Order No. and generate a Return Authorization Code.
Note: No GST, making charges/ stamping charges/ design charges will be paid.
Diamond Jewellery – 90% of the invoice value. In all cases, the current material value of diamonds and gemstones and the current rate of gold will be decided at the sole discretion of Gogems. Please also note that we will deduct the value of any offer availed (including any discount or free gift) at time of purchasing the product, if applicable in your case.
Please note – Shipping charges shall be borne by the customer if your product falls outside of our 15 Days & 7 Days Return Policy.
This buyback policy is applicable on the jewellery, solitaire diamond after 14 days of purchase from www.gogems.in.
Buy back can be done by returning the product to the registered address of www.gogems.in or by visiting & returning the product at any of our stores.
The Buyback policy is based on giving the fair value of jewellery and solitaire diamonds. The benchmark rate at the store will be applicable.